SERVICE STRATEGY

The center and origin point of the ITIL Service Life cycle, the ITIL Service Strategy (SS) volume provides guidance on clarification and prioritization of service-provider investments in services. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market-driven approach. Key topics covered include service value definition, business-case development, service assets, and market analysis and service provider types.