Customer Relationship Management CRM

Our Rating for the course : 4.7 Stars Based on 32 users

Introductions

Managing relationships with customers has become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies. This course will teach you how to select the right tools for your business-- so it can grow today--and on into the future. Lagging means lost customers, which means damage to the bottom line. But how do you not lag when customers are moving lightning fast to demand constant changes in the speed to complete their transactions? CRM is the answer. Customer Relationship Management, a strategy that leverages very advanced technologies.

Nbiz Infosol provides this course in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain, Umm Al Quwain and other areas

Course Objectives

Identify how an organization must change to adopt a Customer Relationship Management (CRM) strategy and the impact it will have on the organization’s people, processes, and supporting technologies.
Identify and describe current CRM-related business practices: industry standards, leaders in CRM adoption, current process and technology options.
Identify and interpret metrics to describe, analyze, and predict the behavior of customers and to address their needs more effectively through the use of integrated information and supporting technology.
Use CRM software for typical CRM processes: contact and opportunity management, sales process management, service delivery, campaign management, centralized knowledge management repository, and reporting Define and categorize the business needs that are best met by the creation of a data warehouse.
Determine the data mining techniques most relevant to an organization’s business need and operational feasibility. Use analytical techniques for reporting, structured analysis, and ad-hoc query.

Duration & Learning Level

Learning Level: Intermediate

Duration: 3 day(s)-

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Name of Course	Scheduled Dates	Venue	Registration Link
Customer Relationship Management (CRM)	To be determined	Customer Relationship Management	Register Now »»
Customer Relationship Management (CRM)	To be determined	Jeddah, Suadi Arabia	Register Now »»
Customer Relationship Management (CRM)	To be determined	Baghdad, Iraq	Register Now »»
Customer Relationship Management (CRM)	To be determined	Kuwait City, Kuwait	Register Now »»
Customer Relationship Management (CRM)	To be determined	Beirut, Lebanon	Register Now »»
Customer Relationship Management (CRM)	To be determined	Muscat, Oman	Register Now »»
Customer Relationship Management (CRM)	To be determined	Riyadh, Saudi Arabia	Register Now »»
Customer Relationship Management (CRM)	To be determined	Abu Dhabi, UAE	Register Now »»
Customer Relationship Management (CRM)	To be determined	Chennai, India	Register Now »»
Customer Relationship Management (CRM)	To be determined	Dubai, UAE	Register Now »»
Customer Relationship Management (CRM)	To be determined	Manama, Bahrain	Register Now »»
Customer Relationship Management (CRM)	To be determined	Cairo, Egypt	Register Now »»
Customer Relationship Management (CRM)	To be determined	Abu Dhabi, UAE	Register Now »»
Customer Relationship Management (CRM)	To be determined	Abu Dhabi, UAE	Register Now »»

Nbiz delivers this course in Abu Dhabi, Dubai, RAK, Ajman, Sharjah, Kuwait, Oman, Saudi, Bahrain , egypt and other places in the UAE and in the Middle East

3 day intense theoretical and practical training
Holistic training approach
Learn from industry experts

Introduction

Customer Relationship Management
Evolution of CRM
Goals of a CRM Strategy

Three Aspects of CRM

CRM Value Pyramid
CRM Components
CRM Drivers

CRM Solutions Map

CRM Solutions Map: Marketing Solutions
CRM Solutions Map: Sales Solutions
CRM Solutions Map: Services
CRM Solutions Map: Analytics

CRM Dependencies

Changing Role of CRM
Obstacles in CRM Success
Internet’s Influence on CRM
CRM and Globalization
Major CRM Packages

Upon completion of the training, participants will be provided a Certificate of Completion / Attendance.

1. How do I enroll/register for the training course?

To enroll or register to any training course, you can use the registration page from training page or fill the request a call back form from each course pages. The following page will provide you a list of course and training that we are providing based on the category and from each course item you can see the course details.
URL: http://www.nbizinfosol.com/training.aspx
Another method is to fill a Request a call back form provided in each Training/Course pages.

2. What will I get along with this training?

We are providing course materials during training and completion certificate after succesful training.

3. Do I need to fill up a registration form?

Yes. you can fill the registration form avaialble in the website or you can directly call us to enroll the course.Our executives will guide you to do further steps.

4. Does the course fees include the examination fee as well?

Based upon the course you are enrolling, we will charge the exam fee . We will give you the details of course fee and exam fee anytime to clear it.

5. Do you provide any course completion certificate?

Yes. We are providing the Course completion certificate for all courses we are providing.

6. Do you provide assistance for the exam appliation process?

Yes. We will provide assistance and support to apply for any exam.

7. What is the mode of payment?

Two types of payment available:

1. Visit our office and pay direct,You are always welcome to Nbizinfosol.
2. We are providing online payment via paypal payment gateway.Based upon your request we will provide the link to access the payment page.

Marketing, Sales, Strategy and Operations Managers
Product, Brand, e-marketing and Advertising Managers
Finance Managers / Analysts
Sales Service Manager
General and Service industry; banks, healthcare, education

Note: The listed information (venue, schedule, duration and content) may be modified and customized as per the requirements.

Infra Structure Security

Information Security Soultions

Customer Relationship Management CRM

Introductions