EFQM- IAT(INTERNAL ASSESSOR TRAINING)

This course will help you identify the various self-assessment techniques and select the most suitable for the organisation towards excellence using the EFQM Excellence Model. This training will help create the skills and capability to run a self- assessment program for your organisation.

By end of the training, the participants will learn;

• About various Self-assessment techniques, which is suitable for the organisation

• About the applicable technique and concepts towards organisational excellence

• About The EFQM Excellence Model and its links to the Fundamental Concepts

• Develop interviewing and workshop techniques

• To effectively apply the RADAR to produce standard performance analyses

Learning Level: Intermediate

Duration: 3day(s)

The EFQM Internal Assessment

• The Assessor Core Competencies

• Forming an Assessment Team

• Internal Assessment Success Factors

• Internal Assessment Process and Options

The EFQM Excellence Model Training

• The Fundamental Concepts of Excellence

• The Model Criteria

• Structure of Results Criteria

• Structure of Enabler Criteria

• The RADAR Concept

• Assessing Using the Model

Applying the RADAR

• RADAR Questions for Enablers and for Results

• Determine the results required

• Plan and Develop results

Assessing Using the EFQM Excellence Model

• The EFQM Excellence Matrix

• Scoring Enablers with the Matrix

• Scoring Results with the Matrix

• Applying the Workshop Approach in a Self-Assessment

Site Visit Simulation

• Purpose and Plan of a Site Visit Simulation

• Good Interview Practice

• Using the RADAR Tool in Interviews

• Writing Feedback Statements

Scoring Using the RADAR

• The Consensus and Scoring Process

• Assessing the Results

• Assess and Refine Approaches and Deployment

• Using Scoring Grids for Enablers and Results

• Arriving at an Overall Score

Feedback Information

• Feedback Report Contents

• Writing Feedback Against Criteria

• Creating the Management Summary

• Report Success Factors

• Choosing the Self-Assessment Option in Your Organization