Introductions
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free- standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.
Nbiz Infosol provides this course in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain, Umm Al Quwain and other areas
Course Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Service Management as a Practice
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
- Change management as a capability to realize successful service transition
- Service validation and testing as a capability to assure the integrity and the quality of service transition
- Service asset and configuration management as a capability to monitor the state of service transition
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability
- Service request fulfillment and evaluation to assure meeting committed service level performance
- Release Control and Validation process roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
Duration & Learning Level
Learning Level: Advanced
Duration: 3day(s)
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ITIL Expert Track | To be determined | Jeddah, Saudi Arabia | Register Now »» |
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Nbiz delivers this course in Abu Dhabi, Dubai, RAK, Ajman, Sharjah, Kuwait, Oman, Saudi, Bahrain , egypt and other places in the UAE and in the Middle East
30 PDUs Offered ITIL® Intermediate RCV Exam Fee Included Course Completion Certificate ITIL Intermediate RCV Sample Test Papers Worldclass Trainers Access to Online Training Material
Unit RCV01: Introduction to Release, Control and Validation (RCV)
Bloom’s Level 2 Objectives –Full understanding of RCV terms and core concepts
- The concept of Service Management as a practice and how it delivers value to customers and the business
- The underpinning processes and functions that support the Service Lifecycle
- What makes up the Service Capability RCV cluster (i.e. which stages of the Service Lifecycle contribute to this capability and how they interact) and its specific focus on Service Transition.
Unit RCV02: Change Management
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Change Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
- A measurement model and the metrics that would be used to support Change Management within RCV practices
- The benefits and business value that can be gained from Change Management
Unit RCV03: Service Asset and Configuration Management
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Asset and Configuration
- Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
- A measurement model and the metrics that would be used to support Service Asset and Configuration Management within RCV practices
- The benefits and business value that can be gained from Service Asset and Configuration Management
Unit RCV04: Service Validation and Testing (SVT)
Bloom’s Level 4 Objectives –Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for SVT process inclusive of its design strategy, components, activities, roles and operation including its organizational structure as well and the interfaces with other processes
- SVT testing perspectives (e.g. Test requirement, conditions, environments, data, etc.) and how these test components are used to ensure service quality
- The benefits and business value that can be gained from SVT as related to RCV
Unit RCV05: Release and Deployment Management
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Release and Deployment
- Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
- The Release and Deployment model and related activities (e.g. design, planning, build, pilots, test, transfer, deployment, retirement, etc.) and how these activities ensure service quality
- The benefits and business value that can be gained from Release and Deployment Management
Unit RCV06: Request Fulfillment
Bloom’s Level 4 Objectives –Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Request Fulfillment inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes (e.g. Incident and Release)
- The Request Fulfillment model and related activities (e.g. effectiveness of designs, changes, performance, etc.) and provide examples of how these activities help to ensure Quality Service within RCV
Unit RCV07: Evaluation
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Evaluation inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes
- The Evaluation model and related activities (e.g. Effectiveness of designs, changes, performance, etc.) and how these activities help to ensure service quality
Unit RCV08: Knowledge Management
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Knowledge Management inclusive of its design strategy, components, activities, roles and operation including its organizational structure and the interfaces with other processes (e.g. CSI processes)
- The Knowledge Management model and related activities (e.g. DIKW, stakeholder management, metrics, etc.) and how these activities help to ensure service quality
- The benefits and business value that can be gained from Knowledge Management
Unit RCV09: Release, Control and Validation Roles and Responsibilities
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The roles and responsibilities related to Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Evaluation, and Knowledge Management. Where and how these are used, as well as, how they fit within the Service Transition organization
Unit RCV10: Technology and Implementation Considerations
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The technology requirements for Service Management tools, where how these would be used within RCV for process implementation (e.g. Knowledge Management and Service Asset and Configuration Management).
- The need and benefits of tools that support Service Transition as related to RCV Implementing processes including planning and managing Change, Service Operation, project management, risk management, and staff considerations.
- What best practices such as the “Deming Cycle” should be used in order to alleviate challenges and risks when implementing Service Management technologies.
To be eligible for the examination leading to the ITIL® Release, Control and Validation Certificate, the candidate must fulfill the following requirements:
- Undertake at least 24 contact hours hours of instruction with an Accredited Training Organization
- Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
- It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL® Service Transition and ITIL® Service Operation core guidance in preparation for the examination.
- Duration of this Exam: 90 Minutes
1. How do I enroll/register for the training course?
To enroll or register to any training course, you can use the registration page from training page or fill the request a call back form from each course pages.
The following page will provide you a list of course and training that we are providing based on the category and from each course item you can see the course details.
URL: http://www.nbizinfosol.com/training.aspx
Another method is to fill a Request a call back form provided in each Training/Course pages.
2. What will I get along with this training?
We are providing course materials during training and completion certificate after succesful training.
3. Do I need to fill up a registration form?
Yes. you can fill the registration form avaialble in the website or you can directly call us to enroll the course.Our executives will guide you to do further steps.
4. Does the course fees include the examination fee as well?
Based upon the course you are enrolling, we will charge the exam fee . We will give you the details of course fee and exam fee anytime to clear it.
5. Do you provide any course completion certificate?
Yes. We are providing the Course completion certificate for all courses we are providing.
6. Do you provide assistance for the exam appliation process?
Yes. We will provide assistance and support to apply for any exam.
7. What is the mode of payment?
Two types of payment available:
1. Visit our office and pay direct,You are always welcome to Nbizinfosol.
2. We are providing online payment via paypal payment gateway.Based upon your request we will provide the link to access the payment page.
IT Professionals Business Managers Business Process Owners Operational Staff Involved in Change Management
Note: The listed information (venue, schedule, duration and content) may be modified and customized as per the requirements.