Introductions
The Managing Across the Life cycle Certificate is the final module of the Service Life cycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course Immerses learners in the contents of the ITIL Publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. The Course includes the opportunity to take the exam at the end of class, and if necessary, Fast Lane will provide you with a free re-take.
Nbiz Infosol provides this course in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain, Umm Al Quwain and other areas
Course Objectives
At the end of this course, the learner will gain Competencies in:
- Introduction to IT Service Management business and managerial issues
- Managing the planning and implementation of IT Service Management.
- Management of strategic change
- Risk management
- Understanding organizational challenges
- Service assessment
- Understanding complementary industry Guidance
Duration & Learning Level
Learning Level: Advanced
Duration: 3day(s)
<<Back to schedule | |||
Training Provider | Nbiz Infosol | Course Name | |
Candidate Name * | Company Name | ||
Student Type | Student Type ID | ||
Student ID Number | Mobile # * | ||
Email* | Registration Ref | ||
Name of Course | Scheduled Dates | Venue | Registration Link |
ITIL Expert Track | To be determined | Jeddah, Saudi Arabia | Register Now »» |
ITIL Expert Track | To be determined | Abu Dhabi, UAE (weekends) | Register Now »» |
ITIL Expert Track | To be determined | Chennai, India | Register Now »» |
ITIL Expert Track | To be determined | Manama, Bahrain | Register Now »» |
ITIL Expert Track | To be determined | Doha, Qatar | Register Now »» |
ITIL Expert Track | To be determined | Riyadh, Saudi Arabia | Register Now »» |
ITIL Expert Track | To be determined | Dubai, UAE | Register Now »» |
ITIL Expert Track | To be determined | Baghdad, Iraq | Register Now »» |
ITIL Expert Track | To be determined | Kuwait City, Kuwait | Register Now »» |
ITIL Expert Track | To be determined | Alexandria, Egypt | Register Now »» |
ITIL Expert Track | To be determined | Beirut, Lebanon | Register Now »» |
ITIL Expert Track | To be determined | Tehran, Iran | Register Now »» |
ITIL Expert Track | To be determined | Abu Dhabi, UAE (weekends) | Register Now »» |
Nbiz delivers this course in Abu Dhabi, Dubai, RAK, Ajman, Sharjah, Kuwait, Oman, Saudi, Bahrain , egypt and other places in the UAE and in the Middle East
Approved Courseware ITIL® MALC Exam Fee Included 30 PDUs offered Course Completion Certificate ITIL Intermediate MALC Sample Test Papers
Introduction
- Life cycle Positioning and Transition
- Difference between Open-Loop and Closed-Loop Systems
- Complex Monitor Control Loops
- ITSM Monitor Control Loops
- Relationship between Business and IT
- Achieving Business Value with People, Processes, and Functions
- Achieving Business Value with Supplier
- Relationships and Technology Alignment
Management of strategic change
- Purpose and Objectives
- The Challenge of Value Creation
- Critical Components of Lifecycle Risk Management
- Business Benefits
- Determining Benefits Realization
- Determining Value of Investment and Return on Investment for Business
- Determining Variable Cost Dynamics
- Alignment of Business Policy, Future Direction, and
- Demand Management
- Alignment with the Service Portfolio and Service Catalogue Management
- Planning and Defining Scope
- Resource and Capability Planning
- Design Awareness and Delivery Model Choices
- Service Assets and Strategic Assets
- Budgeting, Costing, and Service Assets
- Controlling Quality
- Quality Opportunities
- Intangible and Measureable Benefits
- Strategic Influencing
- Defining Awareness Communication Activities
- People Education and Knowledge Transfer Management
- Customer Liaison
- Business Relationship Management
- Service Structure, Value Nets, and Value Chains
- Termination and Retirement of Services
Risk Management
- Purpose and Objectives
- Challenges, CSFs, and Risks Associated with Service Management
- Risk Identification
- Risk Evaluation – CFIA, FTA, BIA, SFA, Risk
- Analysis, and Management
- Corrective Action
- Controlling Risk
- Transfer of Risks
- Service Provider Risks
- Contract Risks
- Design Risks
- Operational Risks
- Market Risks
Managing the Planning and Implementation of IT Service Management
- Purpose and Objectives
- Plan, Do, Check, and Act Activities, Including the Aspects and 4 Ps of Strategy
- Policy Considerations
- Strategy Considerations
- Design Considerations
- Transition Considerations
- Directing
- Value of Achieving Business Goals by Guiding,
- Leading, and Monitoring
- Controlling and Evaluating
- Value of Verifying and Using Feedback to Control the Lifecycle
- Organizational Form and Design
- Communication, Coordination, and Control
Understanding Organizational Challenges
- Purpose and Objectives
- Organizational Maturity
- Organizational Transition
- Organizational Structure
- Knowledge Management and Information Security
- Governance
- Balance in Service Operations
Service Assessment
- Purpose and Objectives
- Value of Measuring
- Why We Measure
- What to Measure
- Value of Monitoring
- What to Monitor
- Reporting
- Value of Bench marking
- Service Portfolio Assessment across the Lifecycle
- Assessment of Achievements
- Corrective Action
- Business Perspectives and Improvements
Understanding Complementary Industry Guidance and Tool Strategies
- Control Objective for Information and Related Technology
- ISO/IEC 20000
- Capability Maturity Model Integration
- The Balanced Scorecard
- Quality Management 343
- The OSI Framework
- Annuity
- The Service Management Maturity Framework
- Six Sigma
- Project Management
- Total Quality Management
- The Management Governance Framework
- Tool Strategies
To be eligible for the ITIL® Managing Across the Life cycle certification, candidates have to fulfill the following requirements:
- At least 30 contact hours for this syllabus as part of a formal, approved training course/scheme.
- Must have two (2) credits from the ITIL® Foundation certificate plus a minimum of 15 credits from ITIL Intermediate certificate.
- Holders of ITIL® Expert certificate in IT service management are also eligible.
1. How do I enroll/register for the training course?
To enroll or register to any training course, you can use the registration page from training page or fill the request a call back form from each course pages.
The following page will provide you a list of course and training that we are providing based on the category and from each course item you can see the course details.
URL: http://www.nbizinfosol.com/training.aspx
Another method is to fill a Request a call back form provided in each Training/Course pages.
2. What will I get along with this training?
We are providing course materials during training and completion certificate after succesful training.
3. Do I need to fill up a registration form?
Yes. you can fill the registration form avaialble in the website or you can directly call us to enroll the course.Our executives will guide you to do further steps.
4. Does the course fees include the examination fee as well?
Based upon the course you are enrolling, we will charge the exam fee . We will give you the details of course fee and exam fee anytime to clear it.
5. Do you provide any course completion certificate?
Yes. We are providing the Course completion certificate for all courses we are providing.
6. Do you provide assistance for the exam appliation process?
Yes. We will provide assistance and support to apply for any exam.
7. What is the mode of payment?
Two types of payment available:
1. Visit our office and pay direct,You are always welcome to Nbizinfosol.
2. We are providing online payment via paypal payment gateway.Based upon your request we will provide the link to access the payment page.
Chief Information Officers IT Managers IT Supervisors IT Professionals IT Operations practitioners IT Development practitioners Individuals seeking the ITIL Expert in IT Service Management certificate
Note: The listed information (venue, schedule, duration and content) may be modified and customized as per the requirements.