The Managing Across the Life cycle Certificate is the final module of the Service Life cycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course Immerses learners in the contents of the ITIL Publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. The Course includes the opportunity to take the exam at the end of class, and if necessary, Fast Lane will provide you with a free re-take.

Learning Level: Advanced

Duration: 3day(s)

• Life cycle Positioning and Transition
• Difference between Open-Loop and Closed-Loop Systems
• Complex Monitor Control Loops
• ITSM Monitor Control Loops
• Relationship between Business and IT
• Achieving Business Value with People, Processes, and Functions
• Achieving Business Value with Supplier
• Relationships and Technology Alignment

• Purpose and Objectives
• The Challenge of Value Creation
• Critical Components of Lifecycle Risk Management
• Business Benefits
• Determining Benefits Realization
• Determining Value of Investment and Return on Investment for Business
• Determining Variable Cost Dynamics
• Alignment of Business Policy, Future Direction, and
• Demand Management
• Alignment with the Service Portfolio and Service Catalogue Management
• Planning and Defining Scope
• Resource and Capability Planning
• Design Awareness and Delivery Model Choices
• Service Assets and Strategic Assets
• Budgeting, Costing, and Service Assets
• Controlling Quality
• Quality Opportunities
• Intangible and Measureable Benefits
• Strategic Influencing
• Defining Awareness Communication Activities
• People Education and Knowledge Transfer Management
• Customer Liaison
• Business Relationship Management
• Service Structure, Value Nets, and Value Chains
• Termination and Retirement of Services

• Purpose and Objectives
• Challenges, CSFs, and Risks Associated with Service Management
• Risk Identification
• Risk Evaluation – CFIA, FTA, BIA, SFA, Risk
• Analysis, and Management
• Corrective Action
• Controlling Risk
• Transfer of Risks
• Service Provider Risks
• Contract Risks
• Design Risks
• Operational Risks
• Market Risks

• Purpose and Objectives
• Plan, Do, Check, and Act Activities, Including the Aspects and 4 Ps of Strategy
• Policy Considerations
• Strategy Considerations
• Design Considerations
• Transition Considerations
• Directing
• Value of Achieving Business Goals by Guiding,
• Leading, and Monitoring
• Controlling and Evaluating
• Value of Verifying and Using Feedback to Control the Lifecycle
• Organizational Form and Design
• Communication, Coordination, and Control

• Purpose and Objectives
• Organizational Maturity
• Organizational Transition
• Organizational Structure
• Knowledge Management and Information Security
• Governance
• Balance in Service Operations

• Purpose and Objectives
• Value of Measuring
• Why We Measure
• What to Measure
• Value of Monitoring
• What to Monitor
• Reporting
• Value of Bench marking
• Service Portfolio Assessment across the Lifecycle
• Assessment of Achievements
• Corrective Action
• Business Perspectives and Improvements

• Control Objective for Information and Related Technology
• ISO/IEC 20000
• Capability Maturity Model Integration
• The Balanced Scorecard
• Quality Management 343
• The OSI Framework
• Annuity
• The Service Management Maturity Framework
• Six Sigma
• Project Management
• Total Quality Management
• The Management Governance Framework
• Tool Strategies