ITIL® Intermediate PPO - Planning, Protection & Optimization
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ITIL® Intermediate PPO Exam Fee Included
Course Completion Certificate
ITIL Intermediate PPO Sample Test Papers
Worldclass Trainers
30 PDUs Offered
| Name of Course | Scheduled Dates | Vanue | Registration Link |
|---|---|---|---|
| ITIL Expert Track | To be determined | Tehran, Iran | Registration Now |
| ITIL Expert Track | To be determined | Beirut, Lebanon | Registration Now |
| ITIL Expert Track | To be determined | Alexandria, Egypt | Registration Now |
| ITIL Expert Track | To be determined | Kuwait City, Kuwait | Registration Now |
| ITIL Expert Track | To be determined | Baghdad, Iraq | Registration Now |
| ITIL Expert Track | To be determined | Dubai, UAE | Registration Now |
| ITIL Expert Track | To be determined | Abu Dhabi, UAE (weekends) | Registration Now |
| ITIL Expert Track | To be determined | Riyadh, Saudi Arabia | Registration Now |
| ITIL Expert Track | To be determined | Doha, Qatar | Registration Now |
| ITIL Expert Track | To be determined | Manama, Bahrain | Registration Now |
| ITIL Expert Track | To be determined | Abu Dhabi, UAE (weekends) | Registration Now |
| ITIL Expert Track | To be determined | Chennai, India | Registration Now |
| ITIL Expert Track | To be determined | Abu Dhabi, UAE (weekends) | Registration Now |
| ITIL Expert Track | To be determined | Jeddah, Saudi Arabia | Registration Now |
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Service Management as a Practice
- Service Operation Principals
- The Processes pertaining to Operational Support and Analysis across the Service Lifecycle
- Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management
- Service Operations and Support Service Operation roles and responsibilities
- Technology and Implementation Considerations
- Challenges and Critical Success Factors and risks
Specific emphasis on the Service Operation Lifecycle processes and roles included in:
- Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service
- Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels
- Request Fulfillment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products
- Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented
- Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users
Operational activities of processes covered in other Lifecycle phases such as:
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Capacity Management
- Availability Management
- Knowledge Management
- Financial Management for IT Services
- IT Service Continuity Management
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The roles and responsibilities related to Capacity, Availability, ITSCM and Information Security Management, how they fit and are used within the Service Design organization to support PPO
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The challenges and risks (e.g. staff, funding, management, etc.) in relation to: Capacity, Demand, Availability, ITSCM and Security
- Management and how each challenge can be addressed
- Critical Success Factors related to Capacity, Demand, Availability, ITSCM and Security Management and how to measure and monitor them for each process and activity
- The challenges and risks as well as related Critical Success Factors that are associated with Service Design in its alignment with PPO
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Demand Management inclusive of its design strategy, components, activities, roles and operation, Organizational structure and its interfaces with other processes
- Activity-based Demand Management as it relates to business and user activity patterns and how these contribute to Core and Service Level packages
- The benefits and business value that can be gained from Demand Management in support of PPO.
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for Security Management inclusive of its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
- A measurement model and the metrics that would be used to support Security Management within PPO practices
- The benefits and business value that can be gained from Security Management
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The end-to-end process flow for ITSCM inclusive its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
- The four stages of ITSCM (i.e. Initiation, Requirements and Strategy, Implementation and Ongoing Operation) and how each can be used to support PPO
- A measurement model and the metrics that would be used to support ITSCM within PPO practices
- The benefits and business value that can be gained from ITSCM.
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- Service Management tools, where and how they would can used within PPO for process implementation
- The types of tools that support Service Design as related to PPO
- What best practices should be used in order to alleviate challenges and risks when implementing Service Management technologies and designing technology architectures
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The Incident Management process inclusive of its design strategy, components, activities, roles and operation including its organizational structure as well as any interfaces with other processes
- The measurement model and the metrics that would be used to support Incident Management within OSA practices
- The benefits and business value that can be gained from Incident Management
Bloom’s Level 4 Objectives – Support problem solving by putting theory into practice, interpret principles and relationships
- The Event Management process inclusive of its design strategy, components, activities, roles and operation including its organizational structure as well as any interfaces with other processes
- Efficient Event Management and provide examples of how it is used to ensure Quality Service within OSA
- The benefits and business value that can be gained from Event Management
Bloom’s Level 2 Objectives – Full understanding of Operational Support and Analysis (OSA) terms and core concepts
- The concept of Service Management as a practice
- How it delivers value to customers and the business
- The underpinning processes and functions that support the Service Life cycle
- Which stages of the Service Life cycle contribute to Operational Support and Analysis how they interact
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Business Managers
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Business Process Owners
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IT Professionals
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Operational IT Staff
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