ITIL® 4 Foundation Course

• Being ITIL V4 Foundation certified enables candidates to have an end-to-end model of operation for creating, delivering, and improving continuously on the technology-enabled product and services.  Nbiz Infosol provides ITIL V4 Foundation courses in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain, Umm Al Quwain, and other areas.

We enlighten candidates with the understanding of

• A comprehensive approach to the facilitation of creating value to the customers and other stakeholders in the form of products and services

• The guiding principles of ITIL V4

• The four features of Service Management

• Key concepts from Lean, Agile, DevOps, and why these are important in delivering business value 

• How ITIL practices described in ITIL V4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated into different areas of service management and IT, from demand to value. 

Learning Level: Intermediate

Duration: 2day(s)

Defining

• Service
• Utility
• Warranty
• Customer
• User
• Sponsor 

•  Cost
•  Value 
•  Organization 
•  Outcome 
•  Output 
•  Risk 
•  Utility
•  Warranty

• Information security management 
• Relationship management 
• Supplier management 
• IT asset management 
• Monitoring and event management

• ITIL Management Professional
• ITIL Strategic leader

• Transition Planning and Support
• Knowledge Management
• Service Asset and Configuration Management
• Change Management and Evaluation
• Release and Deployment Management
• Service Validation and Testing

• Incident Management
• Problem Management
• Event Management
• Request Fulfillment
• Access Management
• Service Desk and IT Operations Management

Continual improvement which incorporates: -

• The continual improvement model
• Change control
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management