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  • Services

    • ISO Consulting & Facilitation
      • ISO 9001 Quality Management System ISO 9001 Quality Management System
      • iso 14001 consultant ISO 14001:2015-Environmental Management System
      • iso 45001 OHSMS lead auditor ISO 45001:2018- OHSMS Lead Auditor
      • iso 27001 consultant ISO 27001-Information Security Management System (ISMS)
      • iso 38500 it governance ISO 38500:2015-IT governance
      • ISO 22301:2019 Business Continuety Management System-BCMS ISO 22301:2019 Business Continuety Management System-BCMS
      • iso 20000 information technology service management ISO 20000-Information Technology Service Management (ITSM)
      • iso 21500 guidance on project management ISO 21500-Guidance on Project Management
      • iso 22000 food safety management systems ISO 22000-Food Safety Management Systems
      • oshad OSHAD-EHSMS-ADEHSMS Certification
      • ISO 10002-Quality Management-Customer Satisfaction ISO 10002-Quality Management-Customer Satisfaction
      • ISO 26000-Guidance on Social Responsibility ISO 26000-Guidance on Social Responsibility
      • risk management ISO 31000-Risk Management-Principles and Guidelines
      • iso 39001 ISO 39001:2012 Road Traffic Safety Management Systems
      • iso 50001 energy management systems ISO 50001-Energy Management System
      • assess management iso 55000 ISO 55000-Asset management
      • ohsas 18001 occupational health and safety management system OHSAS 18001-Occupational Health & Safety Management Systems
      • iso25001:2014 SQuaRE ISO/IEC 25001:2014 SQuaRE
    • Process Improvement

      • Operational Excellence in IT  Operational Excellence in IT
      • Project Management  Project Management
      • leed consultancy  LEED Consultancy
    • Information Governance

      • IT Strategic Alignment  IT Strategic Alignment
      • Value Delivery  Value Delivery
      • Risk Management  Risk Management
      • Resource Management  Resource Management
      • Performance Management  Performance Management
    • Auditing & Assessment

      • Quality Audit Services  Quality Audit Services
      • Security and Compliance  Security and Compliance Audit
      • Infrastructure & Software Application Audit  Infrastructure & Software Application Audit
    • IT Infrastructure & Information Security

      • Infra Structure Security

        • Identification, Authentication, Authorization Solution  Identification, Authentication, Authorization Solutions
        • PKI Solutions  PKI Solutions
        • Physical Access Control Solutions including Time Attendance  Physical Access Control Solutions including Time Attendance
        • SSO & Passwords Control Solutions  SSO & Passwords Control Solutions
        • HIDS, NIDS, IPS related Solutions  HIDS, NIDS, IPS related Solutions
        • IT and Network Security  IT and Network Security
        • Vulnerability Assessment and Penetration Testing (VAPT)  Vulnerability Assessment and Penetration Testing (VAPT)
      • Information Security Soultions

        • Application Security  Application Security
        • Database Security  Database Security
        • DLP  DLP Solutions
        • Risk Management Services  Risk Management Services
    • Knowledge Transfer & Certification

    • Resource Augumentation

      • Resource Outsourcing  Resources Outsourcing
    • Enterprise,Information Management & Process Automation

      • Infrastructure Management & End User Computing  Infrastructure Management & End User Computing
      • website development  Web Development
      • ERP Solutions  ERP Solutions
  • Knowledge Transfer & Certification

    • Information Security Courses

      • ISO 27001:2013 Lead Auditor Training Course ISO 27001:2013 Lead Auditor Training Course
      • Certified Information Systems Security Professional (CISSP) Certified Information Systems Security Professional
      • Compatia security plus training Comptia Security +
      • compatia security  Comptia Healthcare IT Technician
      • Information Security Foundation Information Security Foundation
      • Top Management Security Awareness Top Management Security Awareness
      • Certified Fraud Examiner CFE- Certified Fraud Examiner
      • Certified Ethical Hacker CEH Certified Ethical Hacker
      • Computer Hacking and Forensic Investigator (CHFI) Computer Hacking and Forensic Investigator (CHFI)
      • Information Security Management training Information Security Management training
      • Security Awareness Workshop Security Awareness Workshop
      • ISO 27001 Internal Auditor Training Course ISO 27001 Internal Auditor Training Course
      • MOBILE APPLICATION SECURITY TRAINING MOBILE APPLICATION SECURITY TRAINING
      • PCI DSS V3.2 PCI DSS V3.2 Implemetation Workshop
      • Blockchain Training  Blockchain Certification Training
      • gdpr logo GDPR and Privacy Information Management System
      • CLOUD SECURITY Cloud Security
    • Management Courses

      • Customer Relationship Management CRM Customer Relationship Management CRM
      • sales and marketing  Sales and Marketing
      • Project Management PRINCE2 Foundation and Practitioner
      • PMP® Training Course PMP® Course Certification
      • Primavera training course Primavera P6
      • SAP FICO Training  SAP FICO Training
      • MAXIMO WORKSHOP PLANNING AND SCHEDULING MAXIMO WORKSHOP PLANNING AND SCHEDULING
      • EFQM- IAT(INTERNAL ASSESSOR TRAINING) EFQM- IAT(INTERNAL ASSESSOR TRAINING)
      • EFQM ASSESSOR TRAINING ( EAT) EFQM ASSESSOR TRAINING ( EAT)
      • Lean Management Lean Management
      • VAT-Management-Nbiz VAT-Introduction, Implementation and Management
      • Innovation Strategy Innovation Strategist
      • innovation course Certified Professional Innovator
    • IT Service Management Courses

      • ITIL V3 Foundation ITIL® v3 Foundation 2011
      • IT Risk Management IT Risk Management
      • Certified in Risk and Information System Control CRISC CRISC (Certified in Risk and Information System Control )
      • ITIL® Intermediate OSA - Operational Support & Analysis ITIL® Intermediate OSA - Operational Support & Analysis
      • ITIL Intermediate RCV - Release Control & Validation ITIL Intermediate RCV - Release Control & Validation
      • ITIL Intermediate PPO - Planning, Protection & Optimization ITIL® Intermediate PPO - Planning, Protection & Optimization
      • ITIL Intermediate SOA - Service Offerings & Agreements ITIL® Intermediate SOA - Service Offerings & Agreements
      • ITIL Malc- Managing Across The Life Cycle ITIL MALC- Managing Across The Life Cycle
      • ITIL 4 Foundation   ITIL® 4 Foundation Course
    • Information System Auditor Courses

      • CISA (Information Systems Auditor) Course in Abu Dhabi,Dubai, UAE CISA ( Certified Information System Auditor) Training
      • Auditing using IT Auditing The IT Infrastructure
      • Business application  Business Application Auditing
    • Application Development Courses

      • Developing Microsoft ASP. NET Web Applications Developing Microsoft ASP. NET Web Applications
      • Java programming fundamentals Java Programming Fundamentals
      • Sharepoint 2010 Infrastructure Designing a Microsoft SharePoint 2010 Infrastructure
      • application development Requirements Management
      • technical report  Advance Technical Report Writing and Documentation
      • Python Course Python Courses
    • Enterprise Content Management

      • enterprise content management strategy Enterprise Content Management (ECM) Strategy
      • enterprise content management strategy Enterprise Content Management Practitioner Training Course
    • Other Enterprises Courses

      • Service Oriented Architecture (SOA) Analysis & Design Course Service Oriented Architecture (SOA) Analysis & Design Course
      • European Foundation Quality Model (SKEA) European Foundation Quality Model (SKEA)
      • cloud computing Cloud Computing
      • vm ware virtualisation Virtualisation VM Ware/EMC/Mirosoft
      • VMware vSphere: Install, Configure, Manage Version 6.5 VMware vSphere: Install, Configure, Manage Version 6.5
    • Business Intelligence Courses

      • Certified business intelligence Certified Business Intelligence
    • ISO Courses

      • ISO 9001:2015 Quality Management System Lead Auditor Course  ISO 9001:2015 Quality Management System Lead Auditor Course
      • OSHAS 18001:2007 Lead Auditor OHSAS 18001:2007 Lead Auditor Course
      • IMS (ISO 9001, ISO 14001, ISO 45001) Awareness Training IMS (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) Awareness Training
      • ISO 9001:2015 (Quality Management System) Awareness Training ISO 9001:2015 (Quality Management System) Awareness Training
      • iso 14001:2015 EMS Awareness Training   ISO 14001:2015 (Environmental Management System) Awareness Training
      • ohsas18001:2007 OHSAS 18001:2007 Awareness Training
      • ohsas 18001:2007 awareness training  ISO14001:2015 and OHSAS 18001:2007 Awareness Training
      • IMS (ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018) Internal Auditor;s Course IMS (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018) Internal Auditor's Course
      • iso 9001:2015 QMS Internal Auditor Course ISO 9001:2015 (Quality Management System) Internal Auditor's Course
      • iso 14001:2015 ems internal auditor course  ISO 14001:2015 (Environmental Management System) Internal Auditor's Course
      • OHSAS 18001:2007 (Occupational Health and Safety Assessment Series) Internal Auditor's Course OHSAS 18001:2007 Internal Auditor's Course
      • IMS  ISO 14001:2015 and OHSAS 18001:2007 Internal Auditor's Course
      • ISO 14001 Environmental Management System Lead Auditor Course ISO 14001 Environmental Management System Lead Auditor Course
      • ISO 20000:2018 Internal Auditor  ISO 20000:2018 Internal Auditor
      • iso9001:2015 transition training ISO 9001:2015 Transition Training
      • iso 45001 OHSMS lead auditor training  ISO 45001:2018 Lead Auditor Training
      • ISO 22000 lead auditor course ISO 22000:2018 Food Safety Management Lead Auditor
      • ISO 45001:2018 Internal Auditor Training ISO 45001:2018 Internal Auditor Course
      • ISO 45001 Awareness Training  ISO 45001:2018 Awareness Course
      • ISO 22001 FOOD SAFETY COURSE ISO 22001 Awareness Training
      • iso 22001 food safety training  ISO 22001 Internal Auditor Course
      • iso 20000 lead auditor ISO 20000 Lead Auditor Training
      • iso 20000 itsm awareness training ISO 20000:2018 ITSMS (information technology service management system) Awareness Training
      •  ISO 29001 Lead Auditor
      • iso 29001 internal auditor ISO 29001 internal Auditor Course
      • iso 29001 awareness training ISO 29001 Awareness Training
      • iso 21500 Lead auditor  ISO 21500 Lead Auditor
      • iso 21500 internal auditor ISO 21500 Internal Auditor Training
      • ISO 21500 Awareness Training ISO 21500 Awareness Training
      • iso37001awareness training ISO 37001:2016 Anti-Bribery Management System Awareness
      •  ISO 37001:2016 internal audit ISO 37001:2016 Anti-Bribery Management System Internal Auditor
      • ISO 37001 Lead auditor ISO 37001:2016 Anti-Bribery Management System Lead Auditor
    • COVID-19 Courses

    • Adobe Courses

      • Adobe Photoshop for Beginners Adobe Photoshop for Beginners
      • adobe flash Adobe Flash Professional CS8
    • Cisco Courses

      • Implementing Security Manager For Cisco Networks Implementing Security Manager For Cisco Networks
      • cisco security monitoring The Cisco Security Monitoring Analysis and Response System (CS-MARS)
      • Cisco Active Network Abstraction (Cisco ANA) Cisco Active Network Abstraction (Cisco ANA)
      • interconnecting cisco networking Interconnecting Cisco Networking Devices Accelerated (CCNAX)
      • HP Data Center Specialist HP Data Center Specialist
      • Cisco Load Balancer Ace 4710 Cisco Load Balancer Ace 4710
    • Network Courses

      • operating system security  Operating System Security
      • Security Auditing, Attacks and Threat Analysis Security Auditing, Attacks and Threat Analysis
      • Network security firewall Network Security and Firewalls
      • cctv training course CCTV Training Course- Certified CCTV Professional
      • TCP/IP Networking TCP/IP Networking
      • Advanced TCP/IP Concepts and Practices Advanced TCP/IP Concepts and Practices
      • CIW E-Commerce Designer Series Course  CIW E-Commerce Designer Series Course
      • Internet System Management Internet System Management
      • Highfield Highfield Level 2 International Award in CCTV Operations (Public Space Surveillance)
    • Citrix Courses

      • Advanced Administration For Citrix Xenapp 6.5 for Windows Server Advanced Administration For Citrix Xenapp 6.5 for Windows Server
      • Citrix Xenapp implementation training Implementing Citrix XenApp 6.5 for Windows Server 2008
    • Green IT Courses

      • Data center cooling Data Center Cooling
      • Green IT courses Green IT
      • Certified Data Center Design CDCDP Certified Data Center Design CDCDP
      • Certified Data Center Design CDCD Certified Data Center Design CDCD
      • Certified Data Center Management CDCM Certified Data Center Management CDCM
      • Data Centre Power Data Centre Power
      • Data Center efficiency Data Center efficiency
    • MS Office IT Courses

      • Microsoft Word Microsoft Word 2013 (BASIC)
      • Microsoft Word Intermediate Microsoft Word 2013 (INTERMEDIATE)
      • Microsoft Word Advanced Microsoft Word 2013 (ADVANCED)
      • Microsoft Excel 2013 (BASIC) Microsoft Excel 2013 (BASIC)
      • Microsoft Excel 2013 (INTERMEDIATE) Microsoft Excel 2013 (INTERMEDIATE)
      • Microsoft Access 2013 (BASIC) Microsoft Access 2013 (BASIC)
      • Microsoft Access 2013 (INTERMEDIATE) Microsoft Access 2013 (INTERMEDIATE)
      • Microsoft Outlook 2013 (ADVANCED) Microsoft Outlook 2013 (ADVANCED)
      • Microsoft Powerpoint 2013 (BASIC) Microsoft Powerpoint 2013 (BASIC)
      • Microsoft Powerpoint 2013 (INTERMEDIATE) Microsoft Powerpoint 2013 (INTERMEDIATE)
      • Microsoft Powerpoint 2013 (ADVANCED) Microsoft Powerpoint 2013 (ADVANCED)
      • Microsoft Outlook 2013 (BASIC) Microsoft Outlook 2013 (BASIC)
      • Microsoft Outlook 2013 (INTERMEDIATE) Microsoft Outlook 2013 (INTERMEDIATE)
      • Microsoft Access 2013 (ADVANCED) Microsoft Access 2013 (ADVANCED)
    • Microsoft Courses

      • Microsoft exchange server Exchange Administration
      • Microsoft Excel 2013 (ADVANCED) Microsoft Excel 2013 (ADVANCED)
      • Microsoft certified IT Professional MCITP - Microsoft Certified IT Professional
      • Microsoft certified system administrator MCSA-Microsoft Certified System Administrator
      • MCSE- Microsoft Certified Systems Engineer MCSE- Microsoft Certified Systems Engineer
      • MCDST-Microsoft Certified Desktop Support Techinician MCDST-Microsoft Certified Desktop Support Techinician
    • Health and Safety Courses

      • Institute of Occupational Safety and Health (IOSH) Institute of Occupational Safety and Health(IOSH) Training
      • Electrical safety Basic Electrical Safety Training
      • NEBOSH International General Certificate (IGC) NEBOSH IGC Training Course
      • first aid training Basic First Aid Training
      • Fire fighting Training Fire Safety Training
      • Electrical Hazard Electrical Hazards
      • Near Miss Reporting Best Practices Near Miss Reporting Best Practices
      • Permit to Work Permit To Work (PTW)
      • Industrial Safety & Housekeeping Industrial Safety & Housekeeping
      • Plant Operator Responsibilities Plant Operator Responsibilities
      • Personal Protective Equipment (PPE) Personal Protective Equipment (PPE)
      • Lifting Equipment Operations Lifting Equipment Operations
      • Fire Fighting Principles Fire Fighting Principles
      • Working in Extreme Heat Environment Working in Extreme Heat Environment
      • Detection & Control of Toxic and Flammable Gases in Oil & Gas Industry Detection & Control of Toxic and Flammable Gases in Oil & Gas Industry
      • Safe Use and Handling of Chemicals Safe Use and Handling of Chemicals
      • Lockout and Tagout (LOTO) Lockout and Tagout (LOTO)
      • Ladders, Scaffold and Walkways Safety Ladders, Scaffold and Walkways Safety
      • Confined Space Entry Confined Space Entry
      • Hydrogen Sulphide H2S Awareness Hydrogen Sulphide H2S Awareness
      • safe_use_tools Safe Use of Tools & Equipment
      • Security Monitoring Systems Security Monitoring Systems
      • basic_safety Basic Safety & Loss Prevention
      • Incident & Accident Investigations Incident & Accident Investigations
      • Detection and control of Toxic & Flammable Gases in Oil & Gas Industry Detection and control of Toxic & Flammable Gases in Oil & Gas Industry
    • IT Governance Courses

      • Certified in the Governance of Enterprise In IT CGEIT (Certified in the Governance of Enterprise In IT)
      • Implementing IT Governance Using COBIT TM, ITIL & ISO 27001 Implementing IT Governance Using COBIT TM, ITIL & ISO 27001
      • COBIT 5 Foundation Training COBIT 5 Foundation Training
    • Mechanical Equipment CoursesMechanical Equipment Courses

      • Safety and Relief Valves Safety Relief Valve
      • Safety Relief Valves Safety and Relief Valves
      • Rotating Equipment Alignment (Practical Training) Rotating Equipment Alignment (Practical Training)
      • Valve Troubleshooting & Maintenance Valve Troubleshooting & Maintenance
      • Laser Shaft Alignment (Practical Training) Laser Shaft Alignment (Practical Training)
      • HEAT EXCHANGER OPERATION, TROUBLESHOOTING & MAINTENANCE HEAT EXCHANGER OPERATION, TROUBLESHOOTING & MAINTENANCE
      • Fundamentals of Gear Design and Application Fundamentals of Gear Design and Application
      • Reciprocating Gas Compressors Reciprocating Gas Compressors
      • Storage Tanks at Oil Fields Storage Tanks at Oil Fields
      • Machinery Bearings, Lubrication & Greasing Machinery Bearings, Lubrication & Greasing
      • Centrifugal Gas Compressors Centrifugal Gas Compressors
      • Mechanical Seals Wet & Dry Mechanical Seals Wet & Dry
      • Centrifugal Pumps Centrifugal Pumps
      • Fundamentals of Machinery Vibration Fundamentals of Machinery Vibration
      • Safe Use of Mechanical Tools & Equipment Safe Use of Mechanical Tools & Equipment
      • Diesel Engine Construction & Operation Diesel Engine Construction & Operation
    • Water Desalination CoursesWater Desalination Courses

      • Chlorination System Operation in WD Plant Chlorination System Operation in WD Plant
      • Heat Balance of MSF Desalination Plants Heat Balance of MSF Desalination Plants
      • Water Desalination Methods Water Desalination Methods
      • Start-up & Shutdown the MSF plant Start-up & Shutdown the MSF plant
      • Steam Generator Operation & Troubleshooting Steam Generator Operation & Troubleshooting
      • Multi Stage Flash (MSF) Desalination Plant Problems & Troubleshooting Multi Stage Flash (MSF) Desalination Plant Problems & Troubleshooting
      • Scale Corrosion Theory & Chemicals used in WD Plant Scale Corrosion Theory & Chemicals used in WD Plant
      • Boiler Water Treatment Technology Boiler Water Treatment Technology
    • Automation CoursesAutomation Courses

      • Fire & Gas Detection Systems Fire & Gas Detection Systems
      • Operator’s Basic Knowledge of Process Control Operator’s Basic Knowledge of Process Control
      • Process Control and Loop Tuning Process Control and Loop Tuning
      • Compressor Control Compressor Control
      • Alarm Management Alarm Management
      • GE Vibration Monitoring Systems GE Vibration Monitoring Systems
      • Safety Instrumented Systems and ESD Safety Instrumented Systems and ESD
      • Electrical and Instrumentation devices in Hazardous areas Electrical and Instrumentation devices in Hazardous areas
      • Siemens SIMATIC S7 PLC Maintenance Siemens SIMATIC S7 PLC Maintenance
      • Honeywell Experion Operation Honeywell Experion Operation
      • Oil & Gas Fiscal Metering Oil & Gas Fiscal Metering
    • Oil Process and Operations CoursesOil Process and Operations Courses

      • Flare System & Zero Flaring Philosophy Flare System & Zero Flaring Philosophy
      • Mothballing & De-Mothballing of Production Facilities Mothballing & De-Mothballing of Production Facilities
      • Process Gas Plant Start-up, Commissioning & Problems Solving Process Gas Plant Start-up, Commissioning & Problems Solving
      • Advance Engineering Report Writing Advance Engineering Report Writing
      • OIL & GAS PROCESSING OIL & GAS PROCESSING
      • Gas Conditioning & Processing Technology Gas Conditioning & Processing Technology
      • Corrosion at Oil Filed production Facilities Corrosion at Oil Filed production Facilities
      • Salt Removal from Crude Oil Salt Removal from Crude Oil
      • Coring and Core Analysis Coring and Core Analysis
      • Petroleum Engineering for Non-Petroleum Engineers Petroleum Engineering for Non-Petroleum Engineers
      • Laboratory Instruments Calibrations and Troubleshooting Techniques Laboratory Instruments Calibrations and Troubleshooting Techniques
      • Fundamentals of Oil & Gas Industry Fundamentals of Oil & Gas Industry
      • Oil and Gas Field Operations Oil and Gas Field Operations
      • Artificial Lift Systems (ESP & Gas Lift) Artificial Lift Systems (ESP & Gas Lift)
      • Condensate Stabilizer Condensate Stabilizer
      • Power Plant Single Line Diagram & Switchgears Power Plant Single Line Diagram & Switchgears
    • Power Plant CoursesPower Plant Courses

      • Battery, Battery Chargers & UPS Battery, Battery Chargers & UPS
      • Support Systems of Gas Turbine Power Plant Support Systems of Gas Turbine Power Plant
      • SPEEDTRONIC MARK V {HMI} OPERATION SPEEDTRONIC MARK V {HMI} OPERATION
      • Air Compressors & Compressed Air System Air Compressors & Compressed Air System
      • GE Gas Turbine Unit Startup & Shutdown GE Gas Turbine Unit Startup & Shutdown
      • GE Gas Turbine Control Systems & Protections GE Gas Turbine Control Systems & Protections
      • Power generation Power Generation and Distribution
    • Electrical Equipment CoursesElectrical Equipment Courses

      • LV&MV Circuit Breakers LV&MV Circuit Breakers
      • Electrical Protection Systems Electrical Protection Systems
      • Electrical Switching Procedures Electrical Switching Procedures
      • Power Plant Safety Power Plant Safety
      • Electrical Power System Analysis Electrical Power System Analysis
      • Electrical Troubleshooting Techniques Electrical Troubleshooting Techniques
      • Power Factor correction Power Factor correction
      • Electrical Systems Commissioning, Pre-Commissioning &Testing Electrical Systems Commissioning, Pre-Commissioning &Testing
      • Electrical Equipment Inspection  Inspection Of Electrical Equipment
      •  L.V & M.V Cables Selection, Inspection, Installation, Splicing, Termination & Fault Finding
      • Project management Consultant CIW Site Designer Series Course Design Methodology and Technology
  • Products & Platforms

    • Nbiz give IBM Gardium services InfoSphere Guardium
    • MOVEit File transfer-IP Switch MOVEit File transfer-IP Switch
    • Titus Data Classification Titus
    • Data masking Method Informatica Data Masking
    • Dell - Data One Governance Dell - Data One Governance
    • SecPoint Penetrator and Protector SecPoint
    • Infoblox Infoblox
    • Boole Server - Data Centric Protection Boole Server
    • Mobile Iron - Enterprise Mobility Management Mobile Iron
    • AirPatrol AirPatrol
    • Spectorsoft 360 Spectorsoft 360
    • Websense - Essential Information Protection Websense
  • Resources

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    • T&C Students Terms & Conditions
    • Nbiz whitepapers White Papers
    • partner programs Partners
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  •   Compliments      Complaints      Comments   

Recording and Handling Complaints


  • Complaints received from clients might be verbal or written or via e-mail.
  • The Personnel or the Section Head who received the complaint shall forward the details to the Admin Supervisor to record the complaints on Client Complaint Form and Client Complaint Log.
  • The BDE/ Admin Supervisor shall evaluate the validity of the complaint in coordination with the concerned Section Heads.
  • Closing of complaints will take only 3 working days.
  • If the complaint is not genuine, the Section Head/personnel in-charge shall communicate to the client who complained either by phone or in person or email and give appropriate, accurate explanation and try to close the complaint. Once complaint is closed, Admin Supervisor will update the Client Complaint Log.
  • If the complaint is genuine, it shall be subject for further investigation to determine the causes by the concerned Section Heads/Personnel/MR and Admin Supervisor.
  • The complaint shall then be discussed by the team on the appropriate actions or containment actions to take with the approval of the CEO.
  • The concerned personnel shall implement the actions identified in close coordination with his/her Section Head/Admin Supervisor. The results of actions implemented shall be recorded on the Client Complaint Form.
  • The Section Head/ Admin Supervisor, Management Representative and the CEO, shall evaluate the need of corrective actions/preventive actions to ensure that such problems do not recur.
  • Upon the implementation of the corrective action, the Management Representative, Section Heads, and Admin Supervisor shall monitor the effectiveness of corrective action.

Communicating to the customer and closing customer complaint


  • The Section Head or the concerned personnel shall communicate to the customer officially in writing (hard copy or email) the solutions taken to solve the complaints and assure him regarding quality of service.
  • Upon acceptance of the client on the actions taken by NBIZ Infosol, the Section Head or the concerned personnel shall secure a formal acceptance letter or e-mail from the client and update the status of complaint on the Client Complaint Form.
  • The Admin Supervisor shall receive the copy of Client Complaint Form and the client?s formal acceptance letter and close the complaint as appropriate and shall update the Client Complaint Log.
  • The Management Representative shall prepare a Client Complaint report on a yearly basis and analyze trend details shall be included in the Management Review Meeting.

Handle_Complaints

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Contact Us : # 402, Al Salam Street, Mansoor Tower,P.O Box: 33287,Abu Dhabi ,UAE. Tel : +971 26507983, Fax : +971 26507984, Email : info@nbizinfosol.com

Dubai Office: #1818,Nbiz Infosol,Ontario Towers,Al Aamal Street,Business Bay,Dubai,UAE Tel : +97142403337

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Contact Us : # 402, Al Salam Street, Mansoor Tower,P.O Box: 33287,Abu Dhabi ,UAE. Tel : +971 26507983, Fax : +971 26507984


1/6, 8th Cross Street,Indira Nagar, Adyar ,Chennai - 600 020,Tamilnadu, India Tel (Toll Free No): 0008001004217

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